Business Policy

A legal disclaimer

Welcome to Enjoy Shawarma! We are a dedicated no-dine-in establishment committed to serving you delicious, high-quality food for pickup. Our policies are designed to ensure a smooth and enjoyable experience for all our valued customers.

 Ordering & Payment:

Online/App Ordering Encouraged: We primarily accept orders through our website www.Enjoy-shawarma.com. This allows for efficient processing and accurate order placement.

• Payment Methods: We accept  (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, cash. All online orders require pre-payment.

• Order Confirmation: You will receive a confirmation email or text message once your order has been successfully placed and processed, including your estimated pickup time. Please check your spam folder if you don't receive it.

• Pricing: All prices are listed on our menu and are subject to change without prior notice. Applicable sales tax will be added to your order.

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---Pickup Procedures:

• Estimated Pickup Times: We strive to provide accurate pickup times. These are estimates and may vary slightly during peak hours. We appreciate your patience.

• Designated Pickup Area: Your order can be picked up at 4046 County Rd 42 W Savage, MN 55378, USA Please follow any signage provided.

• Identification for Pickup: To ensure your order goes to the correct person, we may ask for your name, order number, or the credit card used for the purchase.

• Late Pickups: While we understand unforeseen circumstances can arise, we encourage prompt pickup to ensure the quality and freshness of your food. We are not responsible for food quality issues due to delayed pickup beyond the estimated time.

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---Cancellations, Modifications, & Refunds:

• Order Modifications: Once an order is placed, modifications may be difficult to accommodate, especially during busy periods. Please call us immediately at [Your Phone Number] if you need to make a change. We will do our best to assist, but cannot guarantee changes.

• Cancellations: Orders cannot be canceled once they have entered the preparation process. For cancellations prior to preparation, please call us immediately. Refunds for canceled orders will be processed to the original payment method within [Number] business days.

• Refunds/Issues with Orders: If you experience any issues with your order (e.g., incorrect item, missing item, quality concerns), please contact us within [e.g., 30 minutes to 1 hour] of pickup. We may require a photo of the item in question. Our goal is your satisfaction, and we will work to resolve any legitimate concerns with a replacement or partial refund at our discretion. We do not offer refunds for food that has been consumed or discarded.

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---Food Safety & Allergens:

• Food Preparation: All food is prepared in compliance with Minnesota Department of Health food safety regulations and guidelines.

• Allergen Information: We strive to identify common allergens on our menu. However, please be aware that our kitchen handles various ingredients, and we cannot guarantee a completely allergen-free environment. If you have a severe food allergy, please call us directly before placing your order to discuss your needs. We will do our best to accommodate, but consuming our food is at your own risk if you have severe allergies.

• Proper Handling After Pickup: It is the customer's responsibility to properly store and consume food after pickup. Please follow general food safety guidelines for refrigeration and reheating. We are not responsible for food safety issues once the order has left our premises.

---Privacy Policy:

• Data Collection: We collect personal information (name, contact details, payment information) solely for the purpose of processing your orders and improving our services.

• Data Security: We are committed to protecting your personal information and utilize secure payment processing systems. We do not store sensitive payment card details on our servers.

• Marketing Communications: With your consent, we may use your contact information to send you updates, promotions, or special offers. You can opt-out of these communications at any time.

• No Sharing with Third Parties (except as necessary): Your personal information will not be sold or rented to third parties. We may share information with necessary service providers (e.g., online ordering platform, payment processor) to fulfill your order.

---General Terms:

• Right to Refuse Service: We reserve the right to refuse service to anyone at our sole discretion.

• Changes to Policy: This business policy may be updated periodically. Any changes will be posted on our website.

• Governing Law: This policy shall be governed by and construed in accordance with the laws of the State of Minnesota.

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